bt299 Privacy Policy — Your Data, Protected

bt299 ("we", "us", "our") operates the online gaming platform accessible at bt299.pro. This Privacy Policy explains how bt299 collects, processes, stores, and protects personal data belonging to users ("you", "your") who register an account or otherwise interact with our platform. By using bt299, you consent to the data practices described in this policy. If you do not agree with any part of this policy, you should discontinue use of the platform and may request account closure by contacting our support team.

This Privacy Policy should be read alongside our Terms & Conditions, which also govern your relationship with bt299. We may update this policy from time to time; the effective date at the top of this page reflects the most recent revision. We encourage you to review this page periodically to stay informed about how we protect your information.

Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you provide us with personal information. This may include:

• Full legal name and date of birth (required for age verification and KYC compliance).
• Mobile phone number registered in your name (used for account security and payment verification).
• National ID or passport details submitted during identity verification.
• Payment method details including bKash wallet number, Nagad number, or card details used for deposits and withdrawals.
• Support communications including messages, emails, or chat transcripts you send to our team.

Information Collected Automatically

When you access and use bt299, certain technical and behavioural data is collected automatically by our systems. This data helps us operate the platform securely, detect fraud, and improve the user experience. It includes:

• Device identifiers including IP address, device type, operating system, and browser version.
• Session data including pages visited, time spent on each page, click patterns, and navigation paths.
• Transaction logs including deposit amounts, withdrawal requests, game sessions, bet histories, and timestamps.
• Cookie and tracking data as described in the Cookies section below.

bt299 uses the personal data we collect for the following specific purposes. We process your data only where we have a legitimate basis to do so — either to fulfil the contract between us, to comply with a legal obligation, or where we have a legitimate operational interest that does not override your privacy rights:

• Account creation, identity verification (KYC), and ongoing account management.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard and other accepted payment methods.
• Fraud prevention, security monitoring, and detection of prohibited activity as described in our Terms & Conditions.
• Responsible gaming monitoring, including detection of patterns that may indicate problematic gambling behaviour.
• Delivering personalised promotional offers and bonuses relevant to your gaming activity, where you have not opted out.
• Customer support, dispute resolution, and responding to your communications and enquiries.

We do not use your personal data for automated individual decision-making that produces significant legal effects without human review. All account closure or bonus forfeiture decisions that materially affect you are reviewed by a human member of the bt299 team before being enforced.

bt299 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the minimum extent necessary for the stated purpose:

• Payment processors and banking partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who need transaction data to process deposits and withdrawals on your behalf.
• Game providers (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Spribe) who receive session and bet data to operate the games you play within their platforms.
• Identity verification and KYC service providers who process your ID documents to confirm your identity and age as required by our compliance obligations.
• Law enforcement or regulatory authorities where bt299 is legally required or formally requested to disclose information, including in connection with investigations into fraud, money laundering, or other criminal activity.

All third-party service providers we engage are contractually bound to handle your data only for the specific purpose for which it was shared, to apply appropriate technical security measures, and not to retain it beyond the period required for that purpose.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device across sessions, remember your preferences, and collect usage statistics. bt299 uses cookies to keep you logged in between sessions, maintain your language preference, and gather aggregate analytics that help us improve the platform.

Types of Cookies We Use

bt299 uses only the following categories of cookies. We do not use third-party advertising cookies or cross-site tracking:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies and security tokens. You cannot opt out of essential cookies without disabling the platform entirely.
• Functional cookies: Remember your preferences such as language selection and display settings to improve your experience across sessions.
• Analytics cookies: Collect anonymised data about how users navigate the platform so we can identify performance issues and improve content. No personally identifiable information is included in analytics data.

You can control or disable cookies through your browser settings at any time. Please note that disabling functional or essential cookies may affect the performance of bt299 and could prevent you from logging in or completing transactions correctly.

bt299 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised bt299 personnel only, and regular security audits of our platform infrastructure.

While bt299 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bt299 will notify affected users as soon as reasonably practicable and will take all steps necessary to contain and remediate the breach.

bt299 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically: account registration data and KYC documents are retained for a minimum of five years from the date of account closure in compliance with applicable anti-money laundering record-keeping requirements; transaction records are retained for a minimum of five years; support communications are retained for two years from the date of the last interaction.

Upon the expiry of the applicable retention period, bt299 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. If you request earlier deletion of your data, we will accommodate this request to the extent permitted by law — noting that certain regulatory retention obligations may prevent us from fully deleting specific records before the mandatory minimum period has elapsed.

As a user of bt299, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request:

• Right of access: You may request a copy of all personal data bt299 holds about you, together with information about how it is being used.
• Right of rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right of erasure: Subject to our legal retention obligations, you may request that bt299 delete your personal data. We will comply except where retention is required by law.
• Right to restrict processing: You may request that bt299 limit the way we use your data while a dispute or accuracy concern is being resolved.
• Right to withdraw consent: Where our processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

bt299 will not charge a fee for handling data rights requests made in good faith. We may ask you to verify your identity before processing a request to ensure we are disclosing or amending data belonging to the correct individual.

bt299 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes date-of-birth verification, and accounts where underage use is suspected are subject to immediate suspension pending KYC review. If a parent or guardian becomes aware that their child has registered on bt299 and provided personal data without consent, they should contact us immediately at [email protected] so that we can close the account and delete the data.

bt299 recommends that parents and guardians use parental control software to prevent minors from accessing online gambling platforms. Free parental control tools are widely available for all major operating systems and mobile devices. If you are under 21 years of age, you must not attempt to register or use bt299 under any circumstances.

bt299 reserves the right to update this Privacy Policy at any time. When we make material changes — such as changes to the categories of data we collect, how we share data, or your rights as a data subject — we will update the effective date at the top of this page and, where appropriate, notify registered users by SMS or email. We encourage you to review this Privacy Policy periodically.

Your continued use of bt299 after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you object to any change, you may request account closure and data deletion before the changes take effect by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to how bt299 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and aim to respond to all privacy-related enquiries within 48 hours.

Email: [email protected] (plain text — not a clickable link). Please include "Privacy" in your subject line so our team can route your message to the appropriate specialist. Our platform is operated in English and all privacy communications are handled in English.